Australian EV drivers may feel ready to make the switch, but new Allianz Australia research suggests confidence does not always translate into familiarity with the technology.
For fleet managers, the findings highlight the value of a structured vehicle handover and practical driver training covering charging, touchscreen controls, regenerative braking and acceleration.
Allianz reported that its EV policy quotes increased by approximately 66 per cent year on year. Its research found 68 per cent of surveyed Australian EV drivers felt prepared before getting behind the wheel.
However, drivers also reported challenges during the adjustment period, providing useful insights for organisations introducing electric vehicles into their fleets.
Touchscreens create an adjustment challenge
Half of respondents — 51 per cent — said touchscreen controls affected their driving ability while they were getting used to their EV. A further 21 per cent said the controls were more distracting than a mobile phone.
For fleets, this suggests vehicle familiarisation should extend beyond explaining how to start the car and plug it in.
Giving drivers time to locate frequently used functions, adjust settings and understand driver assistance features before leaving the depot could help reduce the need to navigate unfamiliar menus on the road.
The findings are also relevant to pool fleets, where employees may move between vehicles with different controls and operating systems.
Different driving characteristics need attention
The research found 42 per cent of surveyed EV drivers felt nervous around pedestrians and cyclists because of their vehicle’s quieter operation. Meanwhile, 35 per cent were concerned about adjusting to instant acceleration.
Within the first few months of ownership, 45 per cent felt confident using one-pedal driving.
These results point to a practical training opportunity: allowing drivers to experience acceleration, regenerative braking and low-speed manoeuvring in a familiar environment before using an EV for everyday work.
Chris Wood, Emerging Risks Manager at Allianz Australia, said growing adoption made it important to help drivers understand the differences.
“While many drivers feel confident transitioning to an EV, our research shows there can still be a learning curve when it comes to understanding some of the unique features and requirements that come with driving an EV.”
Charging confidence takes experience
Charging and range management also remained part of the learning curve.
Within the first few months of ownership, 61 per cent of respondents felt confident charging their vehicle, while 52 per cent felt prepared to manage battery range on longer journeys.
However, 19 per cent reported charging issues and 18 per cent reported running out of battery earlier than expected.
For fleet managers, a supported first charging session could help drivers become familiar with connectors, charger access and the steps needed to start and finish a session. Clear guidance on workplace charging and planning longer trips can then support day-to-day operation.
Make familiarisation part of the fleet transition
Allianz encouraged drivers to seek credible advice, explore their vehicle’s technology before driving and practise on familiar roads during quieter periods.
Fleet managers can build these steps into an EV induction, followed by a check-in once drivers have gained some experience.
“Confidence is an important first step, but building knowledge and experience behind the wheel is what helps Australians get the most out of their EV safely,” Wood said.
The fleet implication is clear: selecting the right EV is only part of the transition. Helping employees understand and operate it confidently should also be part of the implementation plan.
