Nissan has confirmed that more than 90 dealerships across Australia are now equipped to support its upcoming ARIYA electric vehicle, marking a significant step in its transition to a broader EV portfolio. The Japanese brand’s Battery Electric Vehicle (BEV) Dealer Network has undergone specialised training and invested in charging infrastructure, tooling, and genuine parts to ensure a consistent level of service for EV customers.
Ben Hamilton, Director Sales & Dealer Network Development, Nissan Oceania, said the brand’s established network is ready to back the new model.
“Nissan customers expect, and receive, the highest levels of service and support from our experienced dealership network, and while ARIYA might be an entirely new offering for Australia, our commitment to our customers doesn’t change.”
Support Beyond the Showroom
The preparation of the BEV Dealer Network includes ensuring sales and aftersales staff refresh their EV qualifications, maintaining a supply of replacement parts and accessories, and installing compliant charging infrastructure at key outlets. For fleet buyers, this translates to nationwide aftersales support, reduced downtime, and confidence in adopting an unfamiliar model.
The network investment is coupled with a charging incentive for early adopters. Nissan will provide a free upgrade to a three-phase on-board charger (valued at $3,000 MSRP) for a limited number of Engage, Advance, and Advance+ ARIYA variants. Customers will also receive a complimentary Autel Maxicharger 22kW AC home charger (valued at $1,479), supplied through JET Charge, though installation costs remain additional.
According to Nissan, homes with three-phase power will be able to charge the ARIYA from 10% to 100% in 3.5 to 4.5 hours depending on battery size, compared with 9 to 12.5 hours using a standard 7.4kW single-phase charger.
Warwick Daly, Deputy Director Marketing & Mobility, Nissan Oceania, said the brand wanted to reward early customers with a value-add.
“We wanted to ensure we reward our first ARIYA customers with a strong value-add in both vehicle spec, but also with the addition of a great, future-ready home charger.”
Warranty and Service Programs
The ARIYA will be supported by Nissan’s MORE program, which includes:
- A 10-year/300,000km service-activated warranty (when serviced at Nissan dealers).
- A five-year flat price servicing program covering scheduled maintenance.
- Up to 10 years of roadside assistance, again when servicing remains within the dealer network.
- An eight-year/160,000km lithium-ion battery capacity warranty, covering excessive capacity loss.
For fleet operators, these inclusions help to forecast running costs and manage total cost of ownership, particularly for organisations transitioning into EVs for the first time.
What It Means for Fleets
For fleets assessing new BEVs, Nissan’s dealer preparation addresses two major concerns: aftersales support and charging. Having a trained national network reduces risk when operating EVs across regional and metropolitan areas, while the bundled charging equipment eases the transition for both business and employee vehicle use.
With the ARIYA’s arrival, Nissan’s strategy aims to reassure early adopters that service, charging, and warranty support are firmly in place. For Fleet Managers weighing EV procurement decisions, these foundations could be the difference between trial adoption and broader roll-out.
