As electric vehicles (EVs) transition from trials to operational mainstays in fleets and facilities, the infrastructure supporting them—specifically EV chargers—has emerged as a critical asset. However, managing these assets presents a unique challenge for Facility Managers, many of whom are venturing into uncharted territory. Kristian Handberg, Head of Future Business at JET Charge, provided Fleet EV News with valuable insights into maintaining risk-free EV charging systems and integrating them effectively into asset management frameworks.
Understanding the New Asset Category
Facility Managers are accustomed to maintaining traditional fixed assets, such as HVAC systems or elevators, which are predictable in their upkeep. However, EV chargers introduce a complex mix of hardware, software, and connectivity. These systems, while stationary, require the same—or greater—level of attention as mobile assets like vehicles.
“The infrastructure may seem like just a PowerPoint or a plug,” Kristian explains, “but the reality is far more intricate.”
EV chargers function as a crucial interface between the electric grid, vehicles, and software systems. This complexity makes them prone to unique challenges, such as software malfunctions, hardware wear, or external factors like vandalism.
From Trials to Dependence: The Case for Scheduled Maintenance
Initially, many organisations approached EV charging as part of experimental pilot programs. In these early stages, downtime was acceptable, as operations weren’t heavily reliant on EVs. However, as fleets integrate EVs more extensively, downtime now translates into operational disruptions.
Kristian notes, “As EVs are normalised into operations, charging becomes mission-critical. You can no longer afford a break-fix mentality; proactive maintenance is essential to ensure uptime and efficiency.”
Facility Managers must prioritise scheduled maintenance, ensuring chargers meet electrical safety standards (e.g., test and tag requirements) and adhere to manufacturer guidelines to maintain warranties. Regular inspections prevent minor issues from escalating into costly repairs.
Reactive Maintenance: The Cost of Unpreparedness
Reactive maintenance, while sometimes necessary, can be inefficient and expensive. Kristian warns of scenarios where untrained electricians are brought in to address charger issues, leading to delays and additional costs.
“We’ve seen cases where general electricians had to familiarise themselves with the infrastructure before they could even begin troubleshooting,” he says. “That often results in multiple visits, adding unnecessary expenses.”
Working with specialised service providers who understand the intricacies of EV charging systems is crucial. These providers often maintain a detailed understanding of the site’s infrastructure, enabling quicker diagnostics and repairs.
Incorporating Asset Management Frameworks
For facilities with significant charging infrastructure, adopting a comprehensive asset management framework is key. This involves tracking total cost of ownership, monitoring uptime, and planning for asset replacement. It’s no longer enough to view chargers as simple fixtures; they are integral to operational success.
“Organisations managing larger fleets are increasingly adopting detailed asset management practices,” Kristian shares. “This helps minimise costs while maximising uptime and lifecycle value.”
By integrating EV chargers into existing frameworks, Facility Managers can optimise performance and make informed decisions about upgrades or replacements.
Software: The Overlooked Component
Unlike traditional fixed assets, EV chargers rely heavily on software for monitoring, diagnostics, and management. This adds another layer of complexity for Facility Managers. Software issues can range from minor bugs to significant compatibility challenges between the charger and specific vehicle models.
Kristian highlights the growing importance of diagnostic tools and remote monitoring capabilities, stating, “Fleet and Facility Managers need software that provides real-time insights into system performance. This allows for faster problem resolution and, in some cases, even enables preventative maintenance.”
For example, monitoring systems can predict failures or identify components nearing the end of their lifecycle, helping managers address issues before they impact operations.
Tailoring Maintenance Approaches to Use Cases
The type of EV charger—AC or DC—greatly influences maintenance needs. DC fast chargers, often used in high-demand environments like bus depots, require rigorous upkeep due to their complexity and criticality. Conversely, AC chargers in less intensive applications can operate with simpler maintenance schedules.
“DC chargers often correlate with mission-critical applications, where uptime is paramount,” Kristian explains. “These require a higher level of service, including faster response times and specialist support.”
Facility Managers must assess their operational needs and tailor maintenance strategies accordingly, balancing cost with the required level of reliability.
Challenges on the Ground: Unique Scenarios
Despite the best planning, unexpected challenges can arise. From ants nesting in chargers to cables being stolen for their copper, the diversity of issues reflects the novelty of this asset category.
One surprisingly common problem Kristian mentions is users turning off isolators.
“People see the switch and think they’re saving electricity by turning it off,” he says. “It’s a simple fix but highlights the need for education and clear instructions.”
These anecdotes underscore the importance of proactive site management and user training to prevent avoidable disruptions.
Building Confidence Through Education
A recurring theme in Kristian’s insights is the learning curve associated with EV charging infrastructure. Many organisations are still budgeting and planning for these systems as they move from experimental to operational phases.
Kristian emphasises the need for ongoing education: “Facility Managers need to understand the different maintenance models available, from self-management with the right tools to full-service agreements. This helps them make informed choices based on their specific requirements and budgets.”
By partnering with experienced providers, managers can navigate this learning curve with confidence, ensuring their EV charging assets remain reliable and cost-effective.
The Future of EV Charging Maintenance
As EV adoption accelerates, the expectations for charging infrastructure will continue to evolve. Facility Managers must embrace proactive maintenance and asset management practices to ensure these systems meet operational demands. Whether it’s through scheduled inspections, reactive repairs, or leveraging advanced diagnostic tools, the goal remains the same: risk-free, reliable EV charging.
Kristian concludes, “While the systems are reliable, the reality is that things can go wrong. What matters is how quickly you can identify and address the issue. With the right strategy, Facility Managers can manage these new assets with confidence and efficiency.”
By adopting these strategies, Facility Managers can ensure their EV charging infrastructure supports their organisation’s transition to sustainable, electric-powered operations—seamlessly and risk-free.
